Dispatch times for Black Friday Sale

1-14 business days for orders NOT containing acrylic or wood shapes.

1-21 business days for orders CONTAINING acrylic or wooden shapes.

Want to rush your order? You can pay a Rush Fee here.

Gift with Purchase

Please note that the Gift with Purchase on orders over $200 is now sold out.

Strictly one gift of each kind per person for the duration of promotion, only while stocks last. All shippable orders (excludes gift card orders) placed over $130 AUD (only after discounts applied and before shipping) will receive a free set of 3 Organic Polymer Clay Cutters AND 30 pieces of Pastel Acrylic Stud Tops and all shippable orders (excludes gift card orders) placed over $200 AUD (after discounts applied and before shipping) will also receive a free set of 30 pieces Organic Circle Donut Acrylic Shapes. Items will be automatically added to cart when the order total exceeds $130 and $200 respectively. Due to delay in systems, free gift items may still appear on order confirmation even if total excluding shipping is below $130 or $200, however, items will not be dispatched as system removes any incorrect gifts post purchase. Gifts will not be valid for orders that have discount codes bringing total below gift threshold. Offer ends midnight AEDT 23.11.23 but may sell out soon. No rainchecks, not redeemable for cash or other items. Regular sale terms apply.  We reserve the right to bundle multiple orders together going to same address, and the right to remove duplicate gift items if multiple have been allocated to one customer or IP address.

Sale Terms & Conditions

20-70% off site wide sale starts 6pm AEDT Thursday 16.11.23 and ends midnight AEST Thursday 23.11.23. Prices are as marked, while stocks last. No other discount codes can be used in conjunction with this sale. All sales are final, no rainchecks, cancellations, exchanges or refunds on sale orders. Orders placed prior to sale cannot be cancelled, refunded or exchanged for sale items.

Order tracking

All orders come with tracking. A tracking number and link can be located in your shipment confirmation email by clicking the 'View your order' button

How long is your processing time?

We know you are gearing up to stalk your postie, so we make it our mission to get orders dispatched as quickly as possible. Our processing/dispatch time can be found in the top banner of this website. Please note that dispatch times are extended due to the Black Friday Sale.

Can I change, add to, or combine my order after placing it?

We are unable to combine, add to or change orders after you have placed it during the Black Friday Period, sorry.

How can I view my order confirmation?

We'll email you a confirmation after you've placed your order, containing details of all the supplies you've purchased. Sometimes these emails can land in your spam or junk mail boxes. If you have an account with Jewellery Supplies Co, you can view your order history via our website.

I live in Adelaide, can I pick my order up?

We love to meet our customers and offer local pickup from our Medindie Gardens based warehouse (approximately 10 minutes north of the CBD). Select local pickup at checkout and save on shipping costs! 

Pickup notification

We'll email you once your order has been packed with our pickup days and times for that week, along with details on where our warehouse is located.  We offer local pickup on weekdays during selected business hours only.  If you are unable to pickup your order in any of the specified hours, we can invoice you for postage.

We kindly ask that you please do not ask to browse through the products in our warehouse. We are not a shop front and do not offer point of sale. Thank you!

Custom Duties & Taxes

If you are ordering from outside of Australia, we encourage you to research your country's import regulations before placing an order. We don't hold responsibility for the payment of any custom taxes or duties that your country may apply. 

How long will it take for my order to arrive?

Before you start stalking your postie, you may find the following information helpful.  

Australian Capital Territory 

Standard: 5-8 business days

Express: 3-4 business days

New South Wales

Standard: 5-8 business days

Express: 2-3 business days

Northern Territory

Standard: 7-11 business days

Express: 3-7 business days 

Queensland

Standard: 7-9 business days

Express: 2-5 business days

South Australia 

Standard: 2-4 business days

Express: 1-2 business days 

Tasmania

Standard: 6-8 business days

Express: 2-4 business days

Victoria 

Standard: 4-7 business days

Express: 2-5 business days 

Western Australia 

Standard: 8-11 business days

Express: 3-8 business days 

My tracking hasn't updated in 10 business days (Australian orders only), what should I do?

We would encourage you to open an investigation with Australia Post. You can call them on 13 76 78 or submit an enquiry online here. It can take 2+ business days for Australia Post to respond to enquiries.

Since the beginning of the pandemic, this has become a more regular occurrence with Australia Post. It doesn't mean your parcel is lost and is commonly a result of an unforeseen delay in the network.

My tracking hasn't updated in 21 business days (International orders only), what should I do?

International orders are experiencing delays at the moment due to large volumes of parcels leaving Australia and very limited flight capacity. It is extremely common for international orders to be waiting for departure in Melbourne for up to 21 business days.

If this time period has passed, we would encourage you to open an investigation with Australia Post. You can call them on 13 76 78 or submit an enquiry online here. It can take 2+ business days for Australia Post to respond to enquiries. 

My parcel has not been delivered in the estimated timeframe

If it has been 10 business days since the estimated delivery date, we encourage you to open an investigation with Australia Post. You can call them on 13 76 78 or submit an enquiry online here. It can take 2+ business days for Australia Post to respond to enquiries.