Shipping & Orders FAQs
How long does it take to process my order?
We know you're keen to get making, so we dispatch orders as quickly as possible. Each product has its own processing time, as some are made to order. If your order includes a mix of products, please allow for the longest timeframe.
- Metal findings: 1–2 days
- Ready to ship designs: 1–2 days
- Customisable shapes (not UV printed): 7 days
- Customisable shapes (UV printed): 14–21 days
How long will my order take to arrive?
We dispatch from Victoria with Australia Post. After dispatch, Australia Post estimates:
- Parcel Post: 2–4 business days within Victoria, 3–6 business days interstate
- Express Post: 1–2+ business days within Victoria, 1–3+ business days interstate
Times depend on your postcode. For an estimate to your address, see Australia Post's delivery speeds page.
Do orders come with tracking?
Yes. Every order comes with tracking unless you choose Letter delivery. Your tracking number and link are in your shipping confirmation email, under the 'View your order' button.
What happens if I choose Letter delivery?
Letter delivery doesn't include tracking or reimbursement if the parcel is lost in transit. It's the trade-off for a cheaper delivery option, so please keep this in mind when choosing it.
Can I change, add to or combine my order after placing it?
Unfortunately we're unable to change, add to or combine orders once they've been placed. If we notice you've ordered twice within the same processing timeframe, we may combine the parcels and refund the extra shipping, but please don't rely on this.
Where can I find my order confirmation?
We email you a confirmation after you place your order, with details of everything you've purchased. Sometimes these emails land in spam or junk folders. If you have an account with us, you can also view your order history on our website.
Will I have to pay customs duties or taxes?
If you're ordering from outside Australia, please check your country's import rules before ordering. We aren't responsible for any customs duties or taxes your country applies.
My tracking hasn't updated in 10 business days (Australian orders). What should I do?
Please open an investigation with Australia Post by calling 13 76 78 or submitting an enquiry online. Australia Post can take 2+ business days to respond. A pause in tracking usually means a delay in the network, not a lost parcel.
My tracking hasn't updated in 21 business days (international orders). What should I do?
Please open an investigation with Australia Post by calling 13 76 78 or submitting an enquiry online. Australia Post can take 2+ business days to respond.
My parcel hasn't arrived in the estimated timeframe. What should I do?
If it's been 10 business days since the estimated delivery date, please open an investigation with Australia Post by calling 13 76 78 or submitting an enquiry online.
Still have a question?
Email us at contact@jewellerysuppliesco.com and we'll get back to you as soon as we can.