FAQ's
Order tracking
All orders come with tracking. A tracking number and link can be located in your shipment confirmation email by clicking the 'View your order' button
How long is your processing time?
We know you are gearing up to stalk your postie, so we make it our mission to get orders dispatched as quickly as possible. Our processing/dispatch is usually 1-2 business days. During sale periods this can extend to up to 10 business days.
Can I change or add to my order after placing it?
Please email contact@jewellerysuppliesco.com as quickly as possible with your changes and we will do our best to assist you if your order hasn't already been packed or dispatched.
Can I combine two orders?
If you’d like to combine multiple orders, please contact us by emailing contact@jewellerysuppliesco.com ASAP. If your orders haven’t already been packed or dispatched, we’ll combine them into 1 parcel and refund you the postage balance. As our dispatch times are super fast, we may not always be able to combine your orders where your first order has already been packed and ready for dispatch.
How can I view my order confirmation?
We'll email you a confirmation after you've placed your order, containing details of all the supplies you've purchased. Sometimes these emails can land in your spam or junk mail boxes. If you have an account with Jewellery Supplies Co, you can view your order history via our website.
Custom Duties & Taxes
If you are ordering from outside of Australia, we encourage you to research your country's import regulations before placing an order. We don't hold responsibility for the payment of any custom taxes or duties that your country may apply.
How long will it take for my order to arrive?
Before you start stalking your postie, you may find the following information helpful.
Australian Capital Territory
Standard: 5-8 business days
Express: 3-4 business days
New South Wales
Standard: 5-8 business days
Express: 2-3 business days
Northern Territory
Standard: 7-11 business days
Express: 3-7 business days
Queensland
Standard: 7-9 business days
Express: 2-5 business days
South Australia
Standard: 2-4 business days
Express: 1-2 business days
Tasmania
Standard: 6-8 business days
Express: 2-4 business days
Victoria
Standard: 4-7 business days
Express: 2-5 business days
Western Australia
Standard: 8-11 business days
Express: 3-8 business days
My tracking hasn't updated in 10 business days (Australian orders only), what should I do?
We would encourage you to open an investigation with Australia Post. You can call them on 13 76 78 or submit an enquiry online here. It can take 2+ business days for Australia Post to respond to enquiries.
My tracking hasn't updated in 21 business days (International orders only), what should I do?
International orders are experiencing delays at the moment due to large volumes of parcels leaving Australia and very limited flight capacity. It is extremely common for international orders to be waiting for departure in Melbourne for up to 21 business days.
If this time period has passed, we would encourage you to open an investigation with Australia Post. You can call them on 13 76 78 or submit an enquiry online here. It can take 2+ business days for Australia Post to respond to enquiries.
My parcel has not been delivered in the estimated timeframe
If it has been 10 business days since the estimated delivery date, we encourage you to open an investigation with Australia Post. You can call them on 13 76 78 or submit an enquiry online here. It can take 2+ business days for Australia Post to respond to enquiries.