Jewellery Supplies Co does not provide a refund or replacement if you change your mind, ordered the wrong product, damaged the product by misusing it or used the product for a long time and the problem is as a result of usual wear and tear. Under the Australian Consumer Law, you have the right to return a product and get a refund or exchange if the product does not meet certain consumer guarantees - for example, if the product is faulty. Jewellery Supplies Co is passionate about delivering quality products and maintains the highest standards to achieve this. Please know that earring posts can not be returned due to hygiene reasons. If you are not happy with your purchase, we'd like to know about it. Please contact us at: