Plain Double Sided Cork

How long does it take to process my order?

We know you're keen to get making, so we dispatch orders as quickly as possible. Each product has its own processing time, as some are made to order. If your order includes a mix of products, please allow for the longest timeframe.

• Metal findings: 1–2 days
• Ready to ship designs: 1–2 days
• Customisable shapes (not UV printed): 7 days
• Customisable shapes (UV printed): 14–21 days

How long will my order take to arrive?

We dispatch from Victoria with Australia Post. After dispatch, Australia Post estimates:

• Parcel Post: 2–4 business days within Victoria, 3–6 business days interstate
• Express Post: 1–2+ business days within Victoria, 1–3+ business days interstate

Times depend on your postcode. For an estimate to your address, see Australia Post's delivery speeds page.

Do orders come with tracking?

Yes. Every order comes with tracking unless you choose Letter delivery. Your tracking number and link are in your shipping confirmation email, under the 'View your order' button.

What happens if I choose Letter delivery?

Letter delivery doesn't include tracking or reimbursement if the parcel is lost in transit. It's the trade-off for a cheaper delivery option, so please keep this in mind when choosing it.

Can I change, add to or combine my order after placing it?

Unfortunately we're unable to change, add to or combine orders once they've been placed. If we notice you've ordered twice within the same processing timeframe, we may combine the parcels and refund the extra shipping, but please don't rely on this.

Where can I find my order confirmation?

We email you a confirmation after you place your order, with details of everything you've purchased. Sometimes these emails land in spam or junk folders. If you have an account with us, you can also view your order history on our website.

Will I have to pay customs duties or taxes?

If you're ordering from outside Australia, please check your country's import rules before ordering. We aren't responsible for any customs duties or taxes your country applies.

My tracking hasn't updated in 10 business days (Australian orders). What should I do?

Please open an investigation with Australia Post by calling 13 76 78 or submitting an enquiry online. Australia Post can take 2+ business days to respond. A pause in tracking usually means a delay in the network, not a lost parcel.

My tracking hasn't updated in 21 business days (international orders). What should I do?

Please open an investigation with Australia Post by calling 13 76 78 or submitting an enquiry online. Australia Post can take 2+ business days to respond.

My parcel hasn't arrived in the estimated timeframe. What should I do?

If it's been 10 business days since the estimated delivery date, please open an investigation with Australia Post by calling 13 76 78 or submitting an enquiry online.

Still have a question?

Email us at contact@jewellerysuppliesco.com and we'll get back to you as soon as we can.

Overall Care (Applies to All Materials)

These points can be used are care instructions for your customers about your made earrings.

Avoid prolonged water exposure — remove earrings before showering, swimming, or washing hair.

Keep away from harsh chemicals such as perfumes, hairspray, cleaning products, alcohol wipes, and sanitiser.

Do not soak or leave earrings in damp areas (bathroom shelves, wet bags, etc.).

Store in a cool, dry place, away from direct sunlight when not being worn.

Avoid heat — do not leave earrings in hot cars, near heaters, or on windowsills.

Treat as statement jewellery — avoid wearing during exercise, sleeping, or heavy activity.

Clean gently only using a soft, dry cloth (or slightly damp cloth if needed — never scrub).

Printed surfaces may scratch if rubbed against keys, other jewellery, or rough surfaces — store separately when possible.

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White Acrylic (UV Printed)

Wipe gently with a soft microfiber cloth to remove fingerprints or marks.

Avoid abrasive cloths (paper towel, scouring sponges) which can cause fine scratches.

Keep away from strong solvents (acetone/nail polish remover) — these can damage the acrylic and print. Anything with alcohol in it, as UV Ink is alcohol based.

White acrylic can show scuffs more easily, so store separately from metal components.

Store away from other acrylic pieces to prevent friction scratches.

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Clear Acrylic (UV Printed)

Handle carefully to avoid scratching, as clear acrylic shows marks more than opaque acrylic.

Avoid abrasive cloths (paper towel, scouring sponges) which can cause fine scratches.

Keep away from strong solvents (acetone/nail polish remover) — these can damage the acrylic and print. Anything with alcohol in it, as UV Ink is alcohol based.

Store away from other acrylic pieces to prevent friction scratches.

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Cork (UV Printed)

Do not soak or saturate cork — it is naturally porous and may warp if over-wet.

Clean gently with a dry cloth (or very lightly damp cloth if needed).

Avoid bending or folding, especially in thin areas, as cork can crease.

Store flat and dry to help maintain shape and prevent curling. Or hanging if it is made into earrings.

Keep away from oils and makeup, which may stain or darken cork over time.

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Genuine Leather (UV Printed)

Leather is a natural material — variation in grain and texture is normal and part of its charm.

Avoid moisture and humidity, as leather can warp or stiffen if repeatedly exposed to water.

Do not use chemical cleaners or wipes — these can strip natural oils and affect the print.

Store away from direct sunlight, which may fade leather and printed colours over time.

Avoid heavy pressure or bending, especially near holes or thin sections. The print can crack

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Wood (UV Printed)

Wood is porous and natural — each piece may vary slightly in grain and tone.

Do not soak — excessive moisture may cause swelling or warping.

Wipe gently with a dry cloth (or slightly damp cloth for light marks).

Avoid prolonged sunlight exposure, as both wood and print may fade over time.

Store flat and away from high heat to prevent bowing or bending.

Avoid moisture and humidity. Store is an air tight container to avoid exposure to long periods of humidity. 

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Yupo Paper (UV Printed)

(Yupo is a synthetic, waterproof paper — lightweight and vibrant, but still needs gentle care.)

Avoid sharp bending or creasing, as it can leave permanent marks.

Handle gently around holes and edges to prevent tearing.

Do not rub vigorously — the surface can scuff if scrubbed.

Keep away from heat, as high temperatures may cause warping.

Store flat, and avoid stacking with heavy items on top.